A “pre-paid after delivery” model is unusual for a customized product business, as it implies the customer pays for the item before receiving it but the business offers a refund after delivery. This is a standard e-commerce model. The key is how the 7-day refund policy is handled for customized items, which typically are non-refundable.
I will write a refund policy page that clearly outlines the terms. It’s crucial to state upfront that refunds are only for specific, verifiable issues (e.g., defects) and not for change of mind, since the products are customized. This protects the business.
As with previous legal-themed pages, I must include a strong disclaimer that this is not legal advice and should be reviewed by a professional.
Here is a draft for a “Pre-Paid Order and Refund Policy” page, structured for clarity and to protect the business while offering a fair policy to the customer.
Pre-Paid Order & 7-Day Refund Policy
At Art of Rama, we are committed to ensuring your complete satisfaction with your customized wedding signs and decorative products. Because each item is meticulously crafted to your specific requirements, our refund policy is designed to address a few key scenarios.
1. Our Commitment to Quality
All of our products are made-to-order and undergo a thorough quality check before being shipped. We take great care to ensure that your custom item is exactly as you approved in the final design proof.
2. All Sales are Final
Due to the personalized and unique nature of our products, all sales are considered final. We do not offer refunds or exchanges for a “change of mind” or if you have simply decided you no longer want the product.
3. 7-Day Refund Policy (Applicable Conditions Only)
We offer a 7-day refund policy, which applies only under the following specific conditions. This 7-day period begins on the date you receive your order.
Valid Reasons for a Refund:
Manufacturing Defect: The product has a verifiable defect in craftsmanship or materials that was not present in the design proof.
Damage in Transit: The product arrived damaged due to mishandling by the shipping carrier.
Error on Our Part: The final product contains a verifiable error that was present in the approved design proof and was a mistake made by us during production (e.g., a spelling error that was correct on the proof).
To be eligible for a refund, you must:
Notify us in writing (via email at {artoframa2106@gmail.com}) within 7 days of delivery.
Provide a clear and detailed description of the issue.
Include high-quality photographs of the product, the defect or damage, and the packaging it arrived in.
4. The Refund Process
Once we receive your notification and supporting evidence, we will review your claim. If your claim is approved, we will either:
Offer a replacement of the product at no additional cost to you.
Issue a full refund to your original method of payment.
Please note that we may require the item to be shipped back to us at our expense before a refund or replacement can be issued.
5. Non-Refundable Situations
Refunds will not be issued for:
Spelling or design errors that were present on the design proof you approved. It is your responsibility to review the proof carefully before granting final approval.
Minor variations in color, wood grain, or other natural materials, as these are inherent to the custom, handcrafted nature of our products.
Damage or wear and tear that occurs after delivery.
Orders where you have changed your mind.
6. Contact Us
If you have any questions about this policy or need to start a refund claim, please contact us at artoframa2106@gmail.com We are here to help.
Disclaimer: This document is for informational purposes only and does not constitute legal advice. It is a general template. You should consult with a legal professional to ensure your policy is legally binding and fully compliant with all applicable laws and regulations.